Improve customer service workflow
World-class customer service depends on highly responsive call centers capable of responding and resolving customer issues quickly. Automating call center and ticketing processes fuels increased productivity, allowing businesses to streamline operations and ensuring customers’ concerns are resolved in an efficient manner.
Optimize call center processes
Automation allows your business to forecast call volumes, make service level adjustments, and schedule call center tasks. Create a knowledge base for staff to record, research, and resolve relevant issues.
Capture customer feedback
Survey results from customers, partners, or employees provide organizations with invaluable information. Automating surveys and feedback ensures critical insights are captured digitally and delivered to the right people.
Enhance engagement and communications
Streamline document management, protect confidential data, and reduce paper-based communications. Creating clear, targeted messages help organization increase audience awareness, build trust, and develop customer loyalty.
Simplify data collection
Make field processes more efficient to deliver better, faster service. No matter the scale of your data collection, a Nintex deployment can offer immediate value by eliminating manual recording and processing.
Welcome new customers
Create self-service tools that create smooth, easy experiences for customers without compromising on support. Use workflow automation to reduce administrative work, speed up task completion, and transform your onboarding process.
More effective maintenance requests
With a central hub of customer information, it’s easy to effectively book maintenance requests. Leverage automation to reduce the time it takes to schedule repairs and ensure you get every request resolved correctly the first time.
Build workflows that capture customer information, route tickets, update ticket status, and integrate with knowledge bases to provide faster and more accurate responses.
What Nintex customers say on TrustRadius
"We are using Nintex Forms and Workflow as our primary form software for SharePoint 2016. Nintex is being used across the whole organization on a departmental basis. We are using Nintex Forms to replace the many InfoPath forms we have before the Microsoft support runs out. Nintex is also providing more options to connect to external database sources."
"My organization was able to use Nintex workflows to compress processes that previously took multiple steps (with multiple points of opportunity for human and technical errors) into a single step from a user point of view. Being able to eliminate the possibility of any one step being forgotten or bottlenecked was great. Additionally, the automation allows for the system to function independent of any one employee being at work, eliminating the fear of the "person who knows how it works" to leave and take the functionality with them."
Ready to see how Nintex can benefit your business?
Request a free personalized demo with a Nintex expert today.